Refund policy
Last updated: October 14, 2026
Return & Refund Policy
Last updated: October 13, 2026
1. Original Artwork
Each painting is an original, one-of-a-kind artwork, carefully prepared and packaged for shipping. We want you to be happy with your purchase and enjoy your artwork for years to come.
Return shipping costs are the customer's responsibility unless the artwork is faulty, damaged, incorrectly delivered, or applicable law requires otherwise.
2. Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at:
Email: gmortreux@m-p.sk
Website: www.georginafineart.com
3. Returns from the European Union
If you are purchasing from the EU, you have the right to withdraw from your purchase within 14 days of receiving your artwork, without giving a reason, subject to applicable law.
To exercise this right, please contact us at our email address within 14 days of delivery. You then have another 14 days to return the artwork.
The painting must be returned safely, with all original components and packaging where reasonably possible. You are responsible for any diminished value resulting from handling beyond what is necessary to establish the artwork's nature and characteristics.
Unless the artwork is faulty or an exception under applicable law applies, you are responsible for the direct cost of return shipping.
In case you wish us to take care of the painting to be returned (i.e. organize for you the transport), we can do so for a processing fee of 15% from the price of the painting excluding any promotions. The 15% already includes the fee of the transport. It only applies to paintings up to 100 cm/40 inch. Please inform us about it on gmortreux@m-p.sk.
4. Returns from the United States/other countries outside of EU
We accept return requests from US customers within 14 days of delivery.
Please contact us at our email address within 14 days of receiving your painting to request a return. The artwork must be returned in its original condition, carefully packaged for safe transport.
Unless the artwork is damaged, defective, or incorrectly delivered, the customer is responsible for return shipping costs.
In case you wish us to take care of the painting to be returned (i.e. organize for you the transport and customs documents), we can do so for a processing fee of 18% from the price of the painting excluding any promotions. The 18% already includes the fee of the transport. It only applies to paintings up to 100 cm/40 inch. Please inform us about it on gmortreux@m-p.sk.
5. Damaged or Incorrect Artwork
Every painting is carefully packed before shipping. If your artwork arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery, including photographs of the artwork and packaging.
We will work with you to arrange an appropriate solution, such as a replacement where available, repair, or refund, as required by applicable law.
Your statutory rights are not affected by this reporting period.
6. How to Return Your Artwork
- Email us at our email address gmortreux@m-p.sk with your order number and reason for return.
- Wait for our return instructions and return address.
- Package the artwork securely and ship it using a tracked service.
- Send us the tracking number.
Please do not send artwork back before contacting us.
7. Refunds
Once we receive the returned artwork and assess its condition, we will process your refund.
For EU customers exercising their statutory right of withdrawal, refunds will include the original standard delivery cost, where required by law. Any additional cost resulting from choosing a more expensive delivery option may be excluded as permitted by law.
For US and other outside EU customers, refunds will cover the returned artwork in accordance with this policy and applicable law.
Refunds will be issued to the original payment method. Your bank or payment provider may take additional time to make the funds available.